Making and Receiving NPP Payments using PayID

1.1  PayID is the NPP Payment addressing service that enables payers to make NPP Payments to payees using an alternative identifier instead of a BSB and Account number.

By reading and accepting these Terms of Use, you are opting in to the service.

We enable most – but not all – PayID Types to be used to create PayIDs. We support most – but not all – types of NPP Payment.

1.2  Before you can use your PayID to receive NPP Payments to your Account, you have to satisfy us that you either own or have the right to use your chosen PayID and you have to have an eligible Account.

Eligible accounts include:

  1. NPP Payments can be made from the following account types (when this service is available);
    • Everyday Account
    • First Everyday Account
    • Offset Account
    • Advantage Plus
    • Current Account
  2. NPP Payments can be received by the following account types
    • Everyday Account
    • First Everyday Account
    • Offset Account
    • Advantage Plus
    • Current Account

1.3  Whether you choose to create a PayID for your Account or not, you and each Authorised User may use a payee’s PayID to make  particular types of NPP Payments to them from your Account provided that:

  1. we and the payee’s financial institution support the particular NPP Payment service; and
  2. the payee’s account is eligible to receive the particular NPP Payment. 

1.4  For terms of:

  1. how the PayID service may be used for particular NPP Payment services, including details of when your Account may be debited or credited, and your obligations to input correct PayID details and to check payee’s PayID Name before sending an NPP Payment see ; and
  2. your right to recover Misdirected Payments and unauthorized (including fraudulent) NPP Payments go to
  3. NB: The creation of a PayiD is optional and provides a more convenient way to make payments, however, payments can be made and received without a PayiD.

Choosing a PayID and PayID Name

1.5  You can review the full list of PayID Types we support at We may update this list from time to time.

1.6  You may create a PayID as long as it is a supported PayID Type.  Some PayID Types , for example Organisation IDs, are restricted to business customers and organisations.  Only eligible customers will be able to register a PayID that is a restricted PayID Type.

CD Bank supports the following PayiD Types:

  1. Mobile Phone Number; and
  2. eMail Address;

Other PayiD Types may be supported at a later date.

1.7  You must satisfy us that you own or have the right to use your chosen PayID before you can use it to receive NPP Payments. This means we may ask you to provide evidence to establish this to our satisfaction, whether you are already registered for any other mobile banking or online banking or online payment services with us or not.

1.8  Depending on the policy of a payer’s financial institution, your PayID Name may be displayed to payers who send NPP Payments to you. At the same time you create your PayID, we will either:

  1. issue you a PayID Name; or
  2. enable you to select your own PayID Name, such as your business name.

1.9  We will not permit selection of a PayID Name that we consider could mislead or deceive a payer into sending you NPP Payments intended for another payee.We will take reasonable steps to prevent the selection of a PayiD Name that is likely to mislead or deceive a payer into sending you NPP Payments intended for another payee, or which for any reason is inappropriate.

Creating your PayID

1.10  You can create a PayID for receiving NPP Payments at by logging into your Internet Banking and clicking on the “Create a PayID” link. We will not create a PayID for you without your prior consent.

1.11  You may choose to activate one or more PayIDs for your Account. You may, for example, activate two telephone numbers as PayIDs for receiving NPP Payments to your Account [or a mobile and an email address].

1.12  If your Account is a joint account, you and each other joint account holder can create a unique PayID for the Account.

1.  Once a PayID is created and associated in the PayID service with your Account, it may not be used in relation to any other account with us or with any other financial institution.  See clause 1.16 to  1.18 for details on transferring PayIDs.

1.14  The PayID service does not support duplicate PayIDs. If you try to create a PayID for your Account which is identical to another PayID in the service, you will be directed to us calling us on . We cannot disclose the details of duplicate PayIDs.

Transferring your PayID to another Account

1.15  You can transfer your PayID to another account with us, or to an account with another financial institution by calling us on .

1.16  A transfer of your PayID to another account with us will generally be effective within 24 hours, unless we notify you otherwise.

1.17  A transfer of your PayID to another financial institution is completed by that institution. Until the transfer is completed, NPP Payments to your PayID will be directed to your Account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will be deemed  ineffective and your PayID will remain with your Account. You can try to transfer your PayID at any time.

1.18  A locked PayID cannot be transferred: see clause 1.23.

Transferring your PayID from another Financial Institution to your Account

1.19  To transfer a PayID that you created for an account with another financial institution to your Account with us, you will need to start the process with that financial institution.  

Closing a PayID

1.20  To close your PayID, please us by calling on .

1.21  You must notify us immediately if you no longer own or have authority to use your PayID.  

Locking and Unlocking a PayID

1.22  We monitor PayID use to manage fraud. You acknowledge and consent to us locking your PayID if we reasonably suspect use of your PayID to procure NPP Payments fraudulently.

1.23  Request to unlock a locked PayID may be made by calling us on .

NPP Payments

1.24  We will ensure that your PayID and Account details are accurately recorded in the PayID service.

1.25  Where we and the sending financial institution determine that an NPP Payment made to your account is either a Mistaken Payment or a Misdirected Payment, we may, without your consent, and subject to complying with any other applicable terms and conditions, deduct from your Account an amount equal to that Mistaken Payment or Misdirected Payment. We will notify you if this occurs. 


1.26  By creating your PayID you acknowledge that you consent to our recording of your PayID and Account details in the PayID service to enable payers to make NPP Payments to you, and to the extent that such recording and use constitutes a disclosure and use of personal information within the meaning of the Privacy Law, consent to that disclosure and use.  


Account means your account with us.

Authorised User means you and any person you have authorised to operate your Account.

Closed in relation to a PayiD, means a PayiD which is removed from the PayiD service, and unable to be used for NPP Payments.

Locked in relation to a PayiD, means a PayiD which we have temporarily disabled in the PayiD service.

Misdirected Payment means an NPP Payment erroneously credited to the wrong account because of an error in relation to the recording of the PayiD or associated account information in the PayiD service.

Mistaken Payment means an NPP Payment, made by a payer who is a 'user' for the purposes of the ePayments Code, which is erroneously credited to the wrong account because of the payer's error.

NPP means the New Payments Platform operated by NPP Australia Limited.

NPP Payments means payments cleared and settled via the NPP.

Organisation ID means an identifier for a customer that is a business.

PayiD means the identifier you choose to use to receive NPP Payments.

PayiD Name means the name we give you or the name selected by you (with our approval) to identify you to Payers when your PayiD is used to make an NPP Payment.

PayiD service means the central payment addressing service which is available for addressing NPP Payments.

PayiD Type means the type of identifier you select for receiving NPP Payments, which may be your mobile number or email address.

Privacy Law means the Privacy Act 1988 (Cth) and regulations made under the Act.

We, us and our means Members Banking Group Limited ACN 087 651 054 trading as CD Bank.

You and your means a person who, at the time a PayiD service is provided, is an individual or a business organisation that is our customer (or prospective customer).