To keep you safe online your internet or mobile banking password needs to meet certain security requirements. Please choose a password that is a minimum of 8 characters, up to a maximum of 20. Your password must contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character. If you've registered your mobile device you can log in with a PIN or use biometric security such as fingerprint or Face ID. To change your password online just visit internet banking and navigate to "Self-management">"Change password">enter your old password and then new password, confirm your new password and then click on "Change password".
To update your password in our mobile app click on "User">"Password change", enter your old password, your new password and then confirm your new password.